We offer free UK delivery on all orders. Vitabiotics CBD products are only available to customers in the UK and we do not ship internationally.

Free UK Delivery

UK Shipping     Approximate Delivery Time*

Free Standard UK Shipping 3-5 working days

Express UK Shipping 1-2 working days

UK Standard Parcel 2-3 working days

*These estimates are on the basis that orders are placed before 13:00 Monday-Friday and your products are in stock.

Occasionally packages are returned to us as undeliverable because they have been refused, unclaimed or the delivery address is incorrect. If this happens, you are able to get the package re-sent. If you no longer require the package, the value of the items contained will be refunded, less any extra shipping costs incurred for the carrier to return the package to us. No shipping charges, original or otherwise, will be refunded.

If the parcel is delivered and you are not there to receive it, a card may be left asking you to collect the parcel from your local Royal Mail sorting office, which will be much closer than the nearest depot of a national carrier. You may also specify that the order is delivered to your work address if you are unable to be at home to receive it.

Please note that Vitabiotics do not dispatch on UK public holidays, and there may be a backlog of orders after a holiday date causing your package to take an extra 1-2 days for delivery

2021  

30th August Summer bank holiday

24th December Christmas Eve Day

27th December Christmas Day (substitute day)

28th December Boxing Day (substitute day)

1st January 2021 New Year's Day

Once your order has been confirmed we will send you a confirmation email with your order number. You can log onto ‘My Account’ and check the shipping status of your order using the order number.

We will send you a tracking number in your confirmation email so you can track your order on the letter carrier’s website (tracking available depending on courier service).

Please remember that once a parcel has been shipped from our warehouse, the tracking number will not be active until the letter carrier receives the parcel and updates the tracking status. Therefore, please allow one to two working days for your tracking number to be activated.

If your order does not reach you in the specified time, please email us with your order number at customerservices@vitabiotics.com

Get In Touch

Let us know about your order within 14 days – just email customerservices@vitabiotics.com or visit the Order History section of your account.

Our Returns Policy

Our "no quibbles" guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

  1. Wrap the item securely in its original packaging with all accompanying documentation.
  2. Contact Customer Services at: customerservices@vitabiotics.com, who will provide you with a freepost return address providing you are able to return your order under the returns policy outlined above. If postage is paid by customers they cannot be refunded as we have a freepost system where no postage is required.
  3. We will notify you via e-mail when we have processed your refund.

Your Statutory Rights (Applies to UK Customers Only)

Cooling Off Period

Under UK law, you have the right to withdraw from your purchase of an item within seven working days of the item's delivery to you. We regret that we also cannot accept cancellations of contracts for the purchase of products where the item has been unsealed.

Please follow the steps below to enable us to process your refund efficiently:

  1. In the ‘order history’ section of your account page on vitabiotics.com, select the 'returns' option relating to the order you wish to send back. State ‘contract cancellation’ as the return in the box provided, and enter any other details as required.
  2. Wrap the item securely in its original packaging with all accompanying documentation.

Our "no quibbles" guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the item. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

  1. Select the 'returns' option relating to the order you wish to send back, in the order history section of your account page on www.vitabiotics-cbd.com. Give your reasons for the return in the box provided, and enter any other details as required.
  2. Wrap the item securely in its original packaging with all accompanying documentation.
  3. Contact Customer Services at: customerservices@vitabiotics.com, who will provide you with a freepost return address providing you are able to return your order under the returns policy outlined above. Please note: Our freepost address is only available within the UK.

We will notify you via e-mail when we have processed your refund.

For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website.

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Website.

If you would like to send your order back to us, then please contact our customer service team - customerservices@vitabiotics.com

International orders are not free to return.

If you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, and we will issue a full refund. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

In the ‘order history’ section of your account page on www.vitabiotics.com/CBD, select the 'returns' option relating to the order you wish to send back. Type your reasons for the return in the box provided, and enter any other details as required.

Wrap the item securely in its original packaging with all accompanying documentation.

Contact Customer Services at: customerservices@vitabiotics.com, who will provide you with a freepost return address providing you are able to return your order under the returns policy outlined above. Please note: Our freepost address is only available within the UK.

We will notify you via e-mail when we have processed your refund.

If an item is missing from your order, please contact Customer Services at: customerservices@vitabiotics.com within 3 days of the date you receive your order.

If you are missing more than one item, please remember that heavy orders may be split into two or more parcels.

Non delivery of orders must be reported to customerservices@vitabiotics.com within two weeks of receiving notification of dispatch, this extends to four weeks for deliveries outside of the UK. Unfortunately we are unable to accept claims which fall outside of this time scale.

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Website

If you’re in the UK, you can change your mind about any online order

within seven working days of receiving it.

As long as your product is still sealed and in the same condition, it’s every bit as simple as our typical returns.

Just follow the process above within 7 days of receipt of the product

We’ll process your return as soon as we can

and send you an email when it’s all taken care of.

If you have any questions regarding shipping fees, or delays in receiving your order after reading the detail above, you can contact us between 9.00am and 5.30pm Monday-Friday by telephone: +44 (0)20 8955 2600, fax: +44 (0)20 8955 2601 or email: customerservices@vitabiotics.com